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Niche ServiceNow specialization and senior leadership reduce applicant competition despite metro location.
Role requires deep ServiceNow platform and integration expertise, limiting cross-industry transferability.
Explicit 7+ ServiceNow years, 3+ leadership years, and preferred ServiceNow certifications create strict filtering.
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Lead and manage a team of four ServiceNow developers supporting platform support, enhancements, onboarding, integrations, escalations, and project delivery.
Design, develop, and maintain complex integrations between ServiceNow and external platforms using REST/SOAP APIs, Integration Hub, Spokes, middleware, and third-party applications.
Ensure projects meet deadlines, budgets, and customer expectations while maintaining platform governance, CMDB integrity, and operational excellence.
7+ years of ServiceNow experience with progressive technical and leadership roles.
3+ years experience leading technical teams or support organizations.
Hands-on expertise in ServiceNow Customer Service Management (CSM) and complex integrations.
Bachelor's degree in IT, Computer Science, Information Systems, or related field.
Experienced in managing ServiceNow support and development teams within Managed Services or similar environments.
Proficient in ServiceNow integration techniques including Integration Hub, Flow Designer, Spokes, REST/SOAP APIs, and middleware solutions.
Strong at customer-facing roles involving onboarding, escalation management, and stakeholder engagement, balancing customer needs with platform governance and financial considerations.