Back
Tier-1 brand and metro location but niche M365 leadership reduces applicant density.
Role requires specialized M365 ops leadership, limiting industry transferability.
Multiple explicit seven-year experience requirements and leadership expectations increase filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and manage Productivity & Collaboration Services (PCS) intake channels and L3 escalation queues for Microsoft 365 and related services, prioritizing work based on business impact, risk, and compliance.
Lead incident response coordination among internal teams, vendors, and US-based SMEs to meet SLAs, OLAs, and service expectations.
Lead and deliver small to mid-sized PCS initiatives such as migrations, cleanups, license management, automation, and drive continuous improvement and shift-left practices to reduce tickets and improve service stability.
Bachelor’s Degree or higher.
Minimum 5 years experience in Microsoft 365 productivity and collaboration operations.
Minimum 7 years experience managing intake, priorities, and service backlogs in enterprise IT environments.
Minimum 7 years experience leading small operational teams in global, follow-the-sun delivery models with strong incident management and escalation experience.
Experienced in managing L2/L3 escalation queues specifically for Microsoft 365 and enterprise productivity services.
Skilled in delivering operational initiatives around migrations, cleanups, automation within a productivity and collaboration portfolio.
Strong prioritization, cross-team coordination, and continuous improvement focus in a global enterprise IT environment.