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Remote role plus a generalist IT-operations manager title increases applicant competition moderately.
Skills are transferable across industries but require specific Microsoft 365, ITSM, and enterprise collaboration experience.
Mandatory 7+ years experience and explicit Microsoft 365 operations plus people-management requirements increase filter strictness.
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Lead and mentor a technical team managing enterprise collaboration and productivity platforms including Microsoft 365, Teams, SharePoint, Slack, Five9, and Google Workspace.
Own 24x7x365 operational support, incident escalation, platform governance, vendor relationships, and service reliability.
Drive operational excellence through ITSM/ITIL processes and lead platform enhancement, migrations, and digital transformation initiatives.
Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
3+ years of direct people management of technical teams.
Experience managing 24x7x365 technical operations in a global enterprise environment.
Experienced leader balancing strategic vision with hands-on technical and operational management in large-scale enterprise collaboration environments.
Strong expertise in Microsoft 365 ecosystem administration plus additional platforms like Slack, Five9, and Power Platform with governance and automation knowledge.
Proven ability to manage complex incident escalations, vendor relationships, and drive continuous service improvement using ITSM/ITIL frameworks.