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Strong employer brand, common delivery-manager title, and likely metro location increase candidate competition.
Role requires insurance-specific FNOL/claims expertise, limiting transferability across industries.
Insurance domain knowledge and managerial experience are expected, but no explicit years required.
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Develop and execute strategies for continuous improvement in Life, Accident, and Health insurance service delivery.
Manage daily operations, mentor teams, monitor performance, and handle operational issues in FNOL and Claims Adjudication processes.
Build reports to track performance, identify process gaps, and maintain strong internal and external partnerships to enhance service quality and compliance.
Bachelor's degree in Actuarial Science, Economics, Finance, or Risk Management and Insurance or Master's in Statistics.
Experience with Life Insurance domain and operations involving FNOL and Claims Adjudication—specific years of experience not explicitly mentioned.
Advanced English proficiency (C1 level) required.
Work shift: Night Job (India); Work location: Office-based in India.
Experienced in managing insurance service delivery teams with a focus on Life, Accident, and Health insurance processes.
Skilled in operational planning, project management, and implementing process improvements in Claims and FNOL workflows.
Strong client relations, data analytics, operation risk management, and people leadership capabilities within insurance operations.