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Niche networking skills reduce competition, but metro location and junior level increase applicant pool.
Strong domain bias due to specialized networking, routing, and NOC experience.
Explicit 1–3 year requirement plus mandatory networking skills and tools enforces strict filtering.
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Monitor and troubleshoot client network equipment to ensure connectivity with CDK Data Centers.
Create and manage case logs including resolution time tracking, follow-ups, and escalation of complex network issues.
Provide 24x7x365 rotational support for production systems and participate in documenting and improving knowledge management systems.
1-3 years of experience in a technical networking role, preferably with next-gen WAN technology like SDWAN.
College degree in a technical field or equivalent work/industry experience.
Hands-on experience with networking, routing, and switching, preferably Cisco.
Professional written and verbal communication skills mandatory.
Experience supporting network operations in a NOC or managed services environment with exposure to monitoring tools such as Solarwinds, ThousandEyes, or Zenoss.
Familiarity with industry certifications like CCNA and scripting knowledge in Python.
Capable of operating in a high-volume, fast-paced, complex environment emphasizing business customer support.