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Medium due to metro location, broad technical requirements, and a known mid-tier employer.
Low since core operational, database, and cloud skills are highly transferable across industries.
Medium because multiple mandatory technical skills are required but no explicit years or certifications are mandated.
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Own end-to-end customer solution support for Tier 1 Blue Yonder customers, resolving complex and critical issues to improve customer satisfaction and NPS scores.
Plan and execute continuous operational improvements by tracking metrics, leveraging lean methodologies and automation to enhance service quality and reduce incident recurrence.
Act as Subject Matter Expert mentoring support engineers, delivering technical trainings, early engagement in implementation projects, and facilitating 24x7 support including out-of-hours shifts.
Experience with DBMS like SQL and Oracle, debugging code, and platform support engineering including API or Mulesoft integration troubleshooting.
Technical expertise in SaaS toolsets such as AppDynamics and Splunk for application monitoring and issue investigation.
Proficiency in solution architecture components including Client-Server and database layers, middleware, integration, Identity and Access Management, Azure technologies, and scripting languages (PowerShell, batch, VB).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing Tier 1 customer solutions with demonstrated ownership and proactive problem-solving in SaaS environments.
Capable of deploying and troubleshooting cloud-based applications on Azure, including automations, CI/CD pipelines, and Kubernetes.
Skilled in operational metrics analysis, root cause analysis, application performance engineering and implementing continuous improvement initiatives such as automation and lean methodologies.