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Tier-1 brand and Bangalore metro increase competition, despite specialized e-commerce and SRE requirements.
Highly specialized e-commerce SRE and SFCC expertise limits cross-industry transferability.
Explicit 6+ years plus mandatory ecommerce/SRE, SFCC, observability, and bot mitigation skills make filters strict.
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Lead end-to-end operational excellence and reliability for Converse's ecommerce and retail technology platforms globally, ensuring scalable, stable, high-performance consumer experiences.
Drive technical vision, bot mitigation strategies, and AI-driven commerce capabilities to support high-traffic product launches and continuous platform improvements.
Manage L1/L2/L3 support teams, oversee incident triage, and collaborate with global cross-functional teams to align support and delivery with business objectives.
Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
6+ years of professional experience in ecommerce engineering and site reliability engineering (SRE).
Hands-on experience with ecommerce platforms (Salesforce Commerce Cloud preferred, equivalent tools mandatory).
Experience with observability tools (e.g., Splunk, Grafana, New Relic) and knowledge of ITIL practices for incident/problem/change management.
Proven leadership in managing global technical teams with a focus on operational excellence and business value delivery in ecommerce environments.
Strong expertise in AI integration within ecommerce (e.g., AI agents, recommendation engines, personalization) and high-demand launch infrastructures (bot mitigation, queue management, CDN, edge computing).
Technical collaborator comfortable contributing beyond operations to software development, platform enhancements, and architecture evolution in a fast-paced, globally distributed setting.