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Strong employer brand, mid-level generalist cloud role, and flexible/hybrid location increase applicant competition.
Cloud platform and SRE-focused skills are moderately transferable but require cloud-specific experience.
Explicit 2–4 years requirement plus mandatory cloud/Kubernetes/networking skills raises screening rigidity.
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Serve as the technical escalation point for complex customer issues on the Akamai Cloud Compute platform, leading investigations through resolution.
Collaborate with Site Reliability Engineering, Product teams, and Incident Coordination to address and resolve platform incidents and improve system reliability.
Develop training materials and mentor the Core Support team to enhance their technical troubleshooting skills and knowledge base.
2-4 years of technical role experience or 2+ years with a major cloud hosting provider.
Experience in customer-facing technical support through in-person and written communications.
Advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, and object storage.
Work Experience Required: 2-4 years in relevant technical or cloud support roles.
Experienced in handling mission-critical cloud infrastructure issues with strong ownership and collaboration skills.
Capable of working cross-functionally with engineering and product teams to resolve complex platform challenges.
Skilled in creating educational content and mentoring peers to improve team-wide expertise and operational efficiency.