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Senior level, metro Bangalore, and known product brand produce moderate applicant competition.
Requires deep enterprise Java support, observability and product familiarity, so domain bias and sensitivity are high.
Explicit 8+ years plus mandatory Java, production troubleshooting, and SLA experience increases shortlisting strictness.
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Provide technical support and troubleshoot complex production issues for Guidewire software users in cloud and on-premise environments.
Manage incident resolution within SLAs, communicate updates to customers, and document solutions via knowledge articles.
Execute operational tasks for customer cloud environments and collaborate globally in a 24x7 support model with occasional weekend shifts.
Bachelor’s Degree in Computer Science or related field.
8+ years of enterprise application software support experience in Java, preferably in a B2B software company.
Experience with Java, Spring Boot, microservices, and enterprise integration protocols (RESTful APIs, SOAP).
Work Experience Required: 8+ years of relevant technical support experience.
Deep technical expertise in Guidewire products and cloud platform, with strong troubleshooting skills for distributed systems.
Experienced in cross-functional collaboration and mentoring junior engineers.
Proficient in handling high severity production issues and skilled in multiple troubleshooting tools and diagnostics including Datadog, Dynatrace, AppDynamics, and log analysis.