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Global brand and metro location increase competition, but senior specialized incident-management role moderates applicant pool.
IT service delivery and incident management skills are transferable, though financial-services experience is preferred.
Explicit 8+ years, 2+ years leadership, and ITIL/service-management requirements make shortlisting highly selective.
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Own and manage the Major Incident process to ensure critical incidents are effectively coordinated and resolved within the Invesco environment.
Lead investigation activities, chair meetings, manage communications and stakeholders during major incidents to maintain agreed Technology service availability levels.
Drive continuous improvement of service management processes and partner globally to optimize IT infrastructure availability and stability.
Minimum 8+ years of IT Service Delivery experience with at least 2+ years in a leadership capacity.
Experience in a global IT service delivery environment is essential.
Proficiency in IT service management tools and frameworks including ITIL and COBIT.
Experience working Monday to Friday with rotational on-call and weekend duties as part of a 24-hour shift model.
Experienced leader comfortable managing high-pressure major incidents in global technology organizations.
Strong ability to influence and communicate clearly across senior management and technical teams.
Background preferably includes financial services or similarly pressurized environments, showing calmness and control during crises.