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Tier-1 brand, metro location, mid-level generalist infra role and popular title drive high competition.
Role requires specialized infrastructure and VoIP/Cisco expertise, reducing cross-industry transferability.
Explicit 5+ years requirement plus mandatory Cisco, VoIP, cloud and scripting skills make shortlisting strict.
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Lead infrastructure engineering projects focusing on Cisco, Call Manager, and Connect Center technologies.
Utilize enterprise-authorized AI tools to accelerate infrastructure analysis and ensure secure, auditable delivery and automation.
Architect and implement technology solutions addressing infrastructure issues, modernizing systems with consideration of upstream/downstream impacts.
5+ years of applied experience with formal training or certification in infrastructure engineering concepts.
Hands-on expertise with Cisco, Call Manager, Connect Center Express, and strong understanding of VoIP protocols (SIP, RTP).
Experience using enterprise-authorized AI capabilities within infrastructure workflows with focus on validation and security.
Deep knowledge of cloud infrastructure (public/private clouds) and scripting languages; Work Experience Required: 5+ years.
Experienced in designing and scaling resilient, high-availability telephony and infrastructure systems with load balancing and scalability focus.
Comfortable employing AI-assisted methods to validate infrastructure changes within security and audit frameworks.
Skilled in multi-cloud environments and capable of migrating workloads across public and private clouds.