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Tier‑1 brand, remote role, mid‑level generalist title and broad cloud skillset create high competition.
Cloud and SRE skills transfer across industries, but platform-specific expertise increases sensitivity.
Explicit 2–4 year requirement plus mandatory cloud, Linux, Kubernetes troubleshooting implies medium strictness.
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Serve as the primary escalation point for mission-critical production customer issues on the Akamai Cloud Compute platform.
Investigate complex technical issues through to resolution, collaborating closely with Site Reliability Engineering, Product teams, and Incident Coordination.
Develop training and documentation; mentor Core Support team to enhance troubleshooting skills and improve issue resolution.
2-4 years technical experience OR 2+ years supporting a major cloud hosting provider.
Experience in technical support roles involving direct customer interaction, both written and in-person.
Advanced troubleshooting skills in networking, DNS, firewalls, Linux, Kubernetes, APIs, object storage; experience with AI infrastructure and cloud computing products.
Work Experience Required: Explicitly stated 2-4 years or 2+ years cloud support experience; notice period: Not explicitly mentioned in the JD.
Experienced in handling escalated, complex cloud platform issues with a customer-centric approach and ownership mindset.
Proficient in collaborating across product, engineering, and incident teams to resolve critical platform challenges.
Skilled at knowledge sharing and mentoring to build technical capabilities within support teams.