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Senior specialist role in metro with moderate brand recognition increases applicant competition.
Core skills (Java, monitoring, DB, incident management) transfer across industries but product knowledge limits fit somewhat.
Explicit 8+ years requirement and deep mandatory troubleshooting and tech stack skills raise filter strictness.
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Provide technical support and resolve complex issues for customers using Guidewire products under 24x7 service model.
Manage incidents within SLAs, communicate status to customers, and coordinate with teams for problem resolution.
Maintain product expertise, create knowledge articles, and execute operational tasks for customer cloud environments.
Bachelor’s Degree in Computer Science or related field.
8+ years of enterprise application software support experience in Java for B2B software company.
Experience with troubleshooting Java, Spring Boot, microservices, RESTful APIs, SOAP, and familiarity with front-end technologies like JavaScript/ReactJS.
Proficiency in troubleshooting distributed systems using tools (Datadog, Dynatrace, AppDynamics) and SQL databases (Postgres, Oracle, SQL Server).
Experienced in handling high severity production issues and providing independent solutions.
Skilled in collaborating cross-functionally with Dev, Cloud, Platform, and Infosec teams to improve service efficiencies.
Capable in mentoring junior engineers and creating technical documentation for support processes.