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Tier-1 brand and metro location increase candidates, but niche knowledge-graph/AOP specialization limits applicant pool.
Process documentation and knowledge-graph skills transferable, but biased toward regulated financial services.
Domain-specific process documentation and knowledge-graph familiarity required; no explicit years but moderate hiring filters.
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Support development and maintenance of standardized process knowledge (Agent Operating Procedures - AOPs) to enable AI-driven automation and agent-based workflows globally.
Convert AOPs into structured, reusable knowledge assets for integration into knowledge graphs and automation platforms, ensuring accuracy, scalability, and compliance.
Collaborate with SMEs, product, and technology teams to drive process standardization, governance, and continuous improvement within the Agentic AI Program.
Experience in process documentation, operations, or transformation roles within a large organisation.
Familiarity with AOP/SOP development, process mapping, or operational procedures.
Experience working with cross-functional stakeholders and strong written communication skills.
Work Experience Required: Not explicitly mentioned in the JD.
Operates effectively within structured frameworks to deliver consistent, high-quality process knowledge assets supporting AI automation.
Experienced in collaborating across business, product, and technology teams to align process documentation with automation needs.
Comfortable supporting governance, quality control, and continuous improvement in process standardization within large, complex organizations.