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Tier-1 brand and metro location increase competition, but seniority and domain specialization moderate it.
Domain-specific BPM/FA/ITIL and production-support experience reduces cross-industry transferability.
Multiple mandatory domain, production-support, and AI implementation requirements create strict shortlisting filters.
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Own end-to-end delivery of digital automation and AI-enabled programs focusing on scope, cost, quality, timelines, and defined business outcomes.
Manage production support with emphasis on SLA adherence, operational stability, and issue resolution.
Lead product implementation programs involving fit-gap analysis, base product configuration, customization, and new development across domains like BPM, Finance & Accounting, ITIL, or Customer Service Management.
Work Experience Required: Not explicitly mentioned in the JD.
Proven experience managing production support engagements with SLA focus and operational stability.
Demonstrated experience in product implementation and domain-led transformation initiatives involving digital/AI delivery models.
Experience working in or managing programs within domains such as Business Process Management, Finance & Accounting, ITIL Service Management, or Customer Service Management.
Strong operational management skills in AI, GenAI, automation, and data-led solutions delivery.
Ability to collaborate with business operations and technology stakeholders to ensure governance, compliance, and post-production success.
Experienced in balancing base product configuration, customization, and new development within implementation teams across relevant domains.