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Remote, general IT operations title but specialized collaboration platform skills reduce applicant density.
Enterprise collaboration and SaaS operations skills are highly transferable across industries and environments.
Explicit 7+ years and 3+ years management plus mandatory Microsoft 365 and ITSM skills create strict filters.
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Lead and manage a team responsible for enterprise collaboration and productivity platforms including Microsoft 365, Teams, SharePoint, Slack, Five9, and Google Workspace.
Oversee 24x7x365 operational support, escalations, incident management, platform governance, vendor relations, and service reliability.
Drive continuous improvement, platform enhancements, integration projects, and strategic roadmap alignment with ITSM and ITIL operational frameworks.
Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
Minimum 7 years of progressive IT experience with enterprise collaboration/productivity platforms.
At least 3 years of direct people management experience over technical teams.
Experience managing 24x7x365 global IT operations and serving as senior escalation point for high-severity incidents.
Strong technical expertise in Microsoft 365 ecosystem administration including Teams, SharePoint, Power Platform, and related SaaS integrations.
Demonstrated ability to balance strategic planning with hands-on operational leadership in complex, global environments.
Experienced leader with proficiency in ITSM/ITIL processes, vendor management, and platform modernization initiatives.