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Metro Bangalore, mid-level generalist role, and established enterprise brand create high applicant competition.
Skills transferable across SaaS industries but P&C domain preference raises specialization moderately.
Moderate filtering from required Java/SQL/app-server skills and on-call duties, but no strict years mandate.
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Own and resolve complex customer support cases and production deployments for InsuranceNow and Underwriting Management products, ensuring adherence to SLAs.
Troubleshoot application, integration, and infrastructure issues using Java, SQL, web services, and monitoring tools to restore system stability.
Plan and coordinate production deployments, post-release activities, and provide on-call support within a 24x7 global coverage model.
Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
Hands-on Java programming skills with debugging and production code reading experience.
Experience with relational databases (e.g., MySQL/Aurora) and SQL for troubleshooting and data analysis.
Proven customer-facing technical experience with strong written and verbal English communication skills.
3+ years’ experience in application support, production operations, or customer support for B2B software, preferably SaaS/cloud-based.
Experienced with troubleshooting complex production issues and interpreting application server thread dumps and performance reports.
Familiar with modern cloud architectures, security best practices, incident/case management tools (e.g., Salesforce, JIRA), and Agile environments.