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Senior level reduces applicants, but Pune metro location and broad multi-skill requirements increase competition.
High because ITIL, ServiceNow, multi-tower managed services and FinOps skills are industry-specific and less transferable.
Explicit 9–12 years requirement plus ITIL/ServiceNow, P&L and degree prerequisites make filters stringent.
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Own end-to-end managed services and transformation delivery across Applications, Infrastructure, Cloud, Digital Workplace, and ServiceNow for global accounts.
Accountable for delivery excellence measured by SLAs, client satisfaction, margin performance, team capability, and AI/automation-driven improvements.
Lead multi-practice teams, manage client relationships at CXO level, oversee governance, risk, compliance, and financials including P&L responsibility.
9-12 years total IT experience with 4-7 years as Service Delivery Manager.
Bachelor's degree in Engineering, Computer Science, or IT mandatory; MBA preferred but not mandatory.
Strong knowledge of ITIL-aligned ITSM processes and multi-tower managed services delivery.
Location: Pune, India mandatory; working model is hybrid.
Experienced senior IT service delivery leader with proven track record managing multi-technology portfolios and global client accounts.
Strong operational focus on SLA adherence, client retention, and margin management with demonstrated ownership of P&L and delivery outcomes.
A strategic operator comfortable working across diverse technologies and geographies, skilled in client governance and driving continuous service improvement.