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Generalist support role with broad skills and 0–5 years experience range increases applicant competition.
Core troubleshooting, testing, and client communication skills are easily transferable across industries.
Explicit 0–5 years requirement plus SLA and application support experience moderately filter candidates.
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Provide application support and resolve client issues within defined SLAs for the eFACiLiTY® platform.
Assist in software implementation, deployment, and perform functional testing of application enhancements.
Analyze root causes of issues and coordinate with technical teams; monitor application performance and manage support tickets ensuring SLA compliance.
0–5 years of experience in Application Support, Software Testing, IT Support, or Software Implementation.
Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Basic understanding of software applications, databases, and troubleshooting techniques required.
Location requirement: Coimbatore.
Experience with application support involving client communication and incident management under SLAs.
Familiarity with software testing and software implementation processes to support deployment and enhancements.
Able to analyze technical issues, coordinate resolutions with teams, and manage support documentation effectively.