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Metro location and broad multi-skill SRE requirements increase competition, while seniority and non-Tier1 brand moderate it.
Core SRE/cloud skills are transferable, but enterprise SaaS customer-facing and AIOps emphasis increases domain specificity.
Multiple mandatory technical and customer-facing SRE skills required but no explicit years makes filtering moderately strict.
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Serve as primary technical liaison for customer issues on ThoughtSpot SaaS platform, delivering timely, clear resolutions meeting SLAs.
Maintain and enhance system reliability through monitoring tools (Grafana, Prometheus, Datadog, Splunk) and AI/ML-driven predictive observability solutions.
Lead incident management including on-call rotations, root cause analysis, and cross-team collaboration to improve system debuggability and availability.
Bachelor's degree in Computer Science or equivalent relevant experience.
Experience troubleshooting complex Linux systems and managing cloud platforms (VMware, AWS, Azure, GCP).
Hands-on experience with monitoring tools such as Grafana, Prometheus, Datadog, or Splunk.
Proven experience in enterprise customer support including incident management and on-call rotations.
Balanced expertise in cloud operations and enterprise customer support with strong incident handling and communication skills.
Ability to translate complex technical problems into clear updates for both technical and non-technical stakeholders.
Experience applying AI/ML techniques for system reliability and operational automation within fast-paced SaaS environments.