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Mid-level generalist SaaS implementation role with common skills and metro hiring, raising applicant competition.
Requires legal tech/CLM familiarity and stakeholder management, so backgrounds outside legal/SaaS have limited transferability.
Requires a mandatory minimum three years plus CLM and tool experience, creating moderate filtering on candidates.
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Own and manage end-to-end software implementation projects including discovery, configuration, data migration, training, and post-go-live support.
Serve as primary client contact to coordinate project timelines, resources, risk management, and ensure alignment of client expectations with deliverables.
Collaborate cross-functionally with Sales, Product, Engineering, and Support teams to meet project goals and facilitate smooth transition to customer success or account management.
Minimum 3 years of relevant work experience in related field.
Familiarity with Contract Lifecycle Management (CLM) systems or similar legal technology platforms.
Strong proficiency in English with excellent oral and written communication skills.
Work Experience Required: Minimum 3 years explicitly mentioned.
Experience managing client-focused technical projects in legal or related software domain with an emphasis on customer success.
Skilled in project coordination, risk assessment, and managing evolving client requirements in a dynamic environment.
Proficient using tools like Excel, Jira, Confluence, AI and project management software reflecting operational rigor and technical adaptability.