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Tier-1 brand and metro location increase competition, but seniority and niche fintech operations limit applicant pool.
Role favors experienced fintech/payments/EMI backgrounds; transferable skills less valued.
Mandatory 10+ years and fintech/EMI domain experience make screening stringent.
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Own end-to-end Brand EMI operations including managing SLAs, process controls, and timely offer launches.
Lead and manage a team of analysts/associates with defined KRAs/KPIs to drive operational performance and continuous improvement.
Drive automation and process excellence initiatives by collaborating with Business, Product, Tech, and Operations teams to reduce manual efforts and improve scalability.
10+ years of experience in Operations, Process Excellence, or Program Management.
Domain experience in Fintech, Payments, Lending, or EMI businesses is mandatory.
Exposure to automation and process improvement; knowledge of Excel, SQL, or Python preferred.
Work Experience Required: 10+ years
Experienced leader capable of managing cross-functional stakeholders and driving governance frameworks in a fast-paced EMI or financial services environment.
Strong operational mindset focused on process standardization, quality controls, and automation to achieve zero-defect execution.
Proficient in performance tracking and data-driven decision-making to enhance operational efficiency and scalability.