Back
Tier-1 employer and Bangalore location increase competition, but seniority and niche VMware specialization limit applicant pool.
Role requires specific VMware Horizon and vSphere expertise, making backgrounds less transferable.
Explicit 8+ years, VMware certifications, and deep VDI/datacenter skills make filters stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Resolve customer issues related to VMware vSphere and Horizon environments via various communication channels.
Collaborate with technical teams to diagnose, isolate, and escalate complex issues; handle problem management including post-incident reviews and root cause analysis.
Maintain quality case documentation, adhere to SLA timeframes, and meet operational productivity metrics.
Bachelor’s degree in Engineering or equivalent.
Minimum 8 years of relevant experience in an Enterprise Managed Service environment.
Experience administering, operating, and managing VMware vSphere Datacenter and VMware Horizon environments, including upgrades, troubleshooting, and performance monitoring.
Willingness to work in a 24/7 support environment and hybrid work model (2 days/week onsite).
Experienced in complex VMware environments including vCenter, ESXi, Horizon View, Unified Access Gateway, and VMware Cloud Foundation (VCF).
Proficient in root cause analysis, network troubleshooting (pktcap, Wireshark), and VMware scripting with PowerCLI.
Capable of managing customer support with high productivity, quality documentation, and cross-team collaboration under SLA-driven operations.