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Mid-level metro role with moderate brand and specialized ServiceNow skills, leading to medium applicant competition.
ServiceNow-specific platform expertise creates high domain specificity and limits cross-domain transferability.
Explicit 5–8 years and mandatory ServiceNow modules, integrations, and platform skills create strict filtering.
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Design, develop, and support enterprise ServiceNow solutions improving business processes and operational efficiency.
Build and maintain integrations and customizations across core modules like ITSM, ITAM, CSM, Service Portal, and Employee Center.
Participate in architecture discussions, oversee platform stability, upgrades, and ensure adherence to best practices and security compliance.
5–8 years of hands-on ServiceNow development experience.
Strong expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and Flow Designer.
Experience with ITSM modules (Incident, Problem, Change, Request, Service Catalog) and integrations using REST/SOAP and MID Servers.
Work Experience Required: 5–8 years as specified in the JD.
Proven ability to manage complex ServiceNow implementations at enterprise scale with ownership of end-to-end delivery.
Experience working with AI-powered ServiceNow capabilities such as Now Assist, Agent AI, and Virtual Agent, plus automation features.
Comfortable in Agile/Scrum global team environments with strong skills in troubleshooting, communication, and solution architecture.