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Tier-1 brand, mid-level general QA title, remote-friendly posting and metro location increase candidate competition.
ServiceNow-specific hands-on experience and required certifications make cross-industry transfers difficult.
Mandatory 5+ years QA, 3+ years ServiceNow, CSA and ITIL certifications create strict shortlisting filters.
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Own and execute comprehensive test strategies for ServiceNow implementations, enhancements, integrations, and platform upgrades to ensure quality, reliability, and performance.
Lead design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF) integrated with CI/CD DevOps workflows.
Manage defect lifecycle, validate release readiness, maintain quality metrics and support continuous improvement across the ServiceNow delivery lifecycle.
Minimum 5 years experience in software QA, quality engineering, or testing enterprise applications.
At least 3 years hands-on experience testing ServiceNow platforms and modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, and Service Mapping.
Hands-on expertise with ServiceNow Automated Test Framework (ATF) and CI/CD integration.
Mandatory certifications: ServiceNow Certified System Administrator (CSA) and ITIL Foundation v3 or v4.
Experienced in collaborating with cross-functional teams including architects, engineers, product owners, and stakeholders in Agile and DevOps environments.
Demonstrates strong analytical skills with focus on automated testing, quality engineering, and reducing operational risk in enterprise ServiceNow deployments.
Familiar with ServiceNow AI capabilities and integrating automated testing into GitHub workflows and release management processes.