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Tier-1 brand, metro location, and mid-level delivery role create high applicant competition.
Role requires deep SAP operations and cloud expertise, limiting cross-industry transferability.
Explicit 6+ years and mandatory SAP/operations customer-facing experience make hiring filters strict.
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Serve as the main client contact and escalation point for SAP Enterprise Cloud Services (ECS) engagements, ensuring contract adherence and customer satisfaction.
Manage and coordinate all account activities including service delivery, reporting, governance meetings, and commercial responsibilities such as costs and profitability.
Drive customer adoption of SAP S/4HANA and cloud standardization agendas, collaborate with multiple stakeholders, and support digital transformation initiatives with up to 20% onsite client engagement.
Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
6+ years of experience in project management or SAP operations, with at least 6 years in customer-facing roles.
Strong technical knowledge in SAP Basis, infrastructure, virtualized system landscapes, and cloud/hybrid infrastructure relevant to SAP solutions.
Work Experience Required: Minimum 6 years in project management and SAP operations customer-facing roles.
Experienced in managing complex IT service provider outsourcing engagements in international/global virtual matrix organizations.
Ability to bridge technical and non-technical audiences confidently with strong relationship building and de-escalation skills.
Familiar with IT service management standards (e.g., ITIL v4, SAP CCoE) and holds or benefits from project management certifications (e.g., PMP).