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Mid-level, metro L2 support role with common skills increases applicant competition.
Technical support and operations skills like SQL, Linux, and monitoring are broadly transferable across industries.
Explicit 5+ years requirement, specific technologies, and shift availability make shortlisting moderately strict.
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Provide second-level technical support for Flight Plan Manager including monitoring, operations, maintenance, and deployments.
Diagnose and resolve complex customer issues through log analysis, application tracing, and data investigation with proactive communication during incidents.
Collaborate across engineering, product, and sales teams to support application configuration, implement technical solutions, and contribute to team development and knowledge sharing.
Bachelor’s degree or higher in a technical field or equivalent practical experience.
Minimum 5 years of experience in technical support, application engineering, DevOps, or related roles.
Hands-on experience with Windows and Linux high-availability application environments; experience with MS SQL Server, SQL querying, tracing, and diagnostic tools.
Willingness and ability to work onsite in rotational shifts including late and weekend shifts.
Demonstrated expertise in supporting complex applications, preferably in high-availability, mission-critical environments.
Experience with ITIL processes and handling high-severity customer incidents with clear communication.
Familiarity with aviation or airline industry flight operations systems and prior experience in mentoring or coaching team members.