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Tier-1 employer plus niche ITIL/problem-management requirements increases applicant density moderately.
Strong ITSM, ITIL and regulatory controls focus makes skills less transferable across industries.
Explicit 4+ years plus ITIL/problem-management, regulatory and technical requirements make filtering stringent.
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Lead end-to-end Technology Major Problem Management lifecycle for high-severity, enterprise-impacting technology events to identify root causes and prevent recurrence.
Own and manage Major Problem records from Priority 1, Priority 2, and approved Priority 3 Major Incidents, ensuring accurate documentation, task tracking, and closure.
Collaborate with Technology Major Incident Management, Platform Engineering, Change Management, and Risk teams to drive reliability, restorability, and resiliency improvements.
4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education.
Proficiency with ITSM platforms (e.g., ServiceNow) for Incident, Problem, and Change Management is implied but not explicitly stated as mandatory.
Bachelor's degree in Technology or Science is desired but not mandatory, not explicitly stated as minimum requirement.
Work Experience Required: 4+ years in relevant technology roles.
Experienced in Problem Management and Root Cause Analysis facilitation within large scale, 24x7 enterprise environments.
Proficient in managing Major Incident / Command Center organizations and engaging with senior technology and business leadership for executive communications.
Familiar with Technology Risk, Control, Audit requirements and hands-on experience in server, storage, network, database, or application architecture and development.