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Tier-1 brand plus common delivery role create moderate competition among experienced candidates.
Requires healthcare-specific AEP/Open Enrollment knowledge while managerial skills remain transferable across industries.
Explicit 12+ years and 8+ years people management plus specific operational expertise enforce strict screening.
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Lead and manage a team of 150+ resources including Supervisors and Deputy Managers, accountable for SLA, KPI, MBO goal achievement and operational delivery.
Handle client interactions, coordinate with US counterparts, manage periodic leadership updates (OBR, QBR), and oversee special projects to completion within deadlines.
Conduct regular employee performance reviews, address operational issues, publish process and people-related reports, and govern overall team and process performance as process owner.
12+ years overall experience with minimum 8 years in People Management.
Experience with Open Enrollment or AEP cycles and strong understanding of organizational workflows and operating procedures.
Strong knowledge of reporting, data visualization, budgeting, capacity utilization, Lean Six Sigma methodologies, and performance/attrition/shrinkage/inventory management.
Must be willing to work 100% onsite with flexible work hours including evening/night shifts (5:45/8:45 PM shift year-round) and support during holidays or extended hours as needed.
Experienced leader skilled in operational and performance excellence with ability to drive innovation and challenge status quo.
Adept at managing large diverse teams, with demonstrated ability in career progression planning and capacity management.
Comfortable working in a dynamic, high pressure environment requiring flexible hours and independent decision-making.