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Mid-level generalist delivery role in Bangalore at a well-known firm increases applicant competition.
SAP-specific delivery and cloud operations focus makes candidate backgrounds less transferable across industries.
Requires explicit 6+ years and SAP/operations/customer-facing expertise, making filters stringent.
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Serve as the main client contact and escalation point for SAP Enterprise Cloud Services (ECS) engagements, ensuring contractual service delivery and customer satisfaction.
Manage end-to-end customer engagement including coordination with internal and external stakeholders, commercial responsibility, customer reporting, and delivery success.
Drive client digital transformation towards SAP S/4HANA and cloud adoption, manage service plans, handle change requests, and lead governance meetings with customers.
Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
6+ years of experience in project management or SAP Operations.
6+ years of experience in a customer-facing role.
Technical knowledge of SAP Basis, infrastructure, virtualized system landscapes, cloud and hybrid infrastructure, and IT service provider experience is required.
Experienced in managing complex outsourcing or cloud engagements in an international matrix organization environment.
Strong skills in translating technical information for business stakeholders and managing multi-stakeholder customer relationships, including C-level interaction.
Proficient in project and engagement management with a focus on driving cloud transformation and service profitability for SAP-centric solutions.