Back
Senior niche BI/data support with ITIL requirement reduces applicant competition despite Bangalore metro.
BI and data warehouse support skills transfer across industries, though enterprise ITIL context adds specificity.
Mandatory ITIL4 certification and L2/L3 BI support experience enforce moderate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide Level 2 and Level 3 support for enterprise data warehouse, Power BI reports, and related data integrations.
Lead L2 support activities including incident escalation, mentoring junior analysts, and driving problem resolution within SLAs.
Analyze system performance and reporting data to identify operational risks and help improve service stability and reporting quality.
Experience providing L2/L3 application or data support in enterprise environments.
ITIL 4 Certification mandatory with strong understanding of ITIL 4 processes.
Proficient in Power BI report support and SQL query execution.
Engineering Degree in Computer Science/MCA or any Bachelor’s degree with relevant experience.
Work Location: Bangalore; Work Mode: Hybrid (3 days office, 2 days WFH).
Shift Timings: Either 8 AM - 5 PM or 12 PM - 9 PM.
Experienced in enterprise data environment support with strong analytical and problem-solving skills under ITIL framework.
Demonstrated leadership in managing L2/L3 support activities and mentoring junior resources.
Comfortable handling cross-team collaboration, documentation, and knowledge management in a structured operations environment.