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Mid-level generalist PM in Bangalore with popular title, metro location, and broad skillset attracts high competition.
Requires CX/SaaS, vendor and Salesforce/Zendesk experience, moderately limiting cross-industry transferability.
Explicit 3–5 years, PMP/CSM and mandatory vendor/tool experience indicate high shortlisting strictness.
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Lead end-to-end delivery of Customer Experience (CX) transformation projects managing timelines, budgets, and milestones.
Serve as hybrid Product Owner and Project Manager, facilitating Agile ceremonies and managing third-party vendor relationships for CX/SaaS initiatives.
Maintain real-time project health tracking and act as liaison between developers and senior stakeholders ensuring client voice drives technical execution.
3-5 years experience in a hybrid Technical Project Manager or Product Owner role within CX or SaaS environments.
PMP, CSM or similar certification in Agile and traditional Project Management methodologies.
Proven experience managing third-party vendors through complex, multi-phase technical deployments.
Proficiency with project management and collaboration tools like Jira, Azure DevOps, Confluence, Smartsheets, and Slack.
Experienced leader adept at balancing Agile servant-leader mindset with accountability-focused Project Management.
Strong communicator able to translate complex technical progress into clear value narratives for non-technical senior stakeholders.
Skilled at managing cross-functional teams and navigating ambiguity in fast-paced, high-stakes environments.