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Tier-1 employer, metro location, and a mid-level generalist role create moderate applicant competition.
ServiceNow ITSM skills are somewhat specialized but transferable across industries using ITSM platforms.
Explicit minimum experience and mandatory ServiceNow ITSM skill make screening relatively strict.
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Configure and support ServiceNow IT Service Management applications to tailor features to business needs.
Manage application releases and ensure system stability and performance.
Use APIs, standard tools, and low-code platforms to deliver aligned solutions and collaborate with teams to optimize functionality.
Minimum 3 years experience specifically in ServiceNow IT Service Management.
Educational qualification: 15 years full-time education.
Role based in Bengaluru (onsite requirement).
Must have proficiency in configuring and customizing ServiceNow modules and working with APIs and low-code platforms.
Experienced in independently managing and customizing packaged SaaS applications, specifically ServiceNow ITSM.
Capable of collaborating cross-functionally to translate business needs into application configurations and enhancements.
Able to monitor, troubleshoot, and optimize system performance while managing release processes.