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Common early-career systems support role with generalist monitoring skills increases applicant competition.
Systems monitoring and support skills are broadly transferable across industries, making background sensitivity low.
Explicit 1–3 year requirement plus mandatory monitoring and Windows/SQL skills makes filtering moderately strict.
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Monitor and maintain uptime and performance of applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor.
Provide L1 and L2 support for system incidents, performing diagnosis, escalation, and root cause analysis to meet SLA requirements.
Manage SQL database health, Windows server and IIS configurations, and interface subsystems to ensure system reliability and minimal downtime.
Bachelor’s degree in Computer Science, IT, or related field (or equivalent work experience).
1-3 years of experience in systems monitoring and support.
Experience with monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
Availability to work 24x7 shifts including evenings, weekends, and on-call rotations.
Experienced in application performance monitoring and system uptime management using specified tools.
Familiar with SQL database tuning, Windows Server administration, and IIS management.
Comfortable working in a 24x7 operational environment with quick incident response and adherence to SLAs.