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Strong Tier-1 brand and metro location increase competition, but niche Dynamics 365 seniority moderates applicant density.
Skills are transferable across industries but require specialized Dynamics 365 expertise.
Mandatory 8+ years and specific Dynamics 365 and Power Platform skills create strict screening.
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Configure, customize, and maintain Microsoft Dynamics 365 applications (Contact Center, Customer Service, Sales) to support Cat Digital Customer Support.
Manage user roles, permissions, system performance monitoring, troubleshooting, and system updates/testing for Dynamics 365 environments.
Oversee licensing coordination, access governance, documentation, and provide end-user technical support and training related to Dynamics 365.
Bachelor's degree required.
Minimum 8 years hands-on experience with Microsoft Dynamics 365 Customer Engagement system administration.
8+ years experience with Dynamics 365 modules: Contact Center, Customer Service, and/or Sales.
Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse is mandatory.
Strong expertise in Microsoft Dynamics 365 CRM architecture, integration, customization, and security standards.
Experienced in managing licensing, access design, and environment governance for enterprise Dynamics 365 implementations.
Able to independently handle system performance tuning, troubleshooting, and stakeholder communication in a fast-paced environment.