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Tier-1 employer, metro location, mid-level position balanced by Dynamics 365 specialization reducing broad applicant pool.
BA skills are transferable but Dynamics 365 specialization raises domain bias across industries.
Explicit 3+ years and mandatory Dynamics 365/Power Platform experience narrow candidate pool.
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Serve as liaison between business stakeholders and technical teams for Microsoft Dynamics 365 modules such as Customer Service, Contact Center, and Sales.
Own business requirements gathering, functional design documentation, and support end-to-end solution delivery including testing and deployment.
Drive user adoption through training, documentation, and ongoing functional support across Dynamics 365 solutions.
Bachelor’s degree required.
Minimum 3 years of experience as a Business or Functional Analyst supporting Microsoft Dynamics 365 or similar CRM/Customer Service platforms.
3+ years experience in requirements gathering, functional design, and User Acceptance Testing (UAT).
Familiarity with Microsoft Power Platform (Power BI, Power Apps, Power Automate).
Experienced in bridging business needs with system capabilities within Dynamics 365 environments.
Demonstrated ability to document, communicate, and validate complex functional requirements with technical and non-technical stakeholders.
Skilled in supporting solution delivery lifecycle including testing, deployment, and user adoption in enterprise-scale digital customer service contexts.