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Mid-level generalist devops role in Bangalore at a well-funded startup attracts many qualified applicants.
Platform support, observability, cloud and SQL skills transfer across industries but remain moderately domain-specific.
Explicit 4+ years plus mandatory JavaScript, SQL, observability and AWS skills create strict candidate filters.
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Own and resolve complex L2 platform support incidents end-to-end, including root-cause analysis and customer communication.
Investigate escalated issues related to JavaScript workflows, JSON, APIs, SQL performance, and use observability tools like Grafana and Loki.
Mentor junior engineers, lead knowledge-base efforts, and collaborate with engineering teams on postmortems and tooling improvements.
4+ years experience in technical support, customer engineering, or solution development.
Proficiency in JavaScript (workflow debugging), JSON handling, SQL optimization, and REST API understanding.
Familiarity with observability tools such as Grafana, Loki, or Prometheus; working knowledge of AWS or equivalent cloud platform.
Excellent communication skills and demonstrated ability to mentor junior engineers.
Experienced in handling high-impact, ambiguous technical support issues across backend and frontend stack levels.
Operates with ownership in incident resolution and continuous improvement of support processes and tooling.
Strategically positioned to bridge customer support and engineering/product teams to influence product quality and customer experience.