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Strong employer brand, mid-level generalist project role, and popular title increase applicant competition.
Project management skills transferable but telecom managed-services experience increases domain specificity.
Explicit 4-6 years requirement plus managed-services domain experience enforces strict shortlisting.
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Overall responsibility to achieve financial and non-financial targets, customer contractual agreements, and service level targets within Managed Services operations scope.
Lead and manage resources including other Service Operations Managers, handling staff management, resource allocation, and service level adherence.
Oversee resolution management for high impact service outages and interface with customers’ senior operational management on escalated issues and performance improvements.
Typically requires 4-6 years of relevant management experience in Managed Services or related field.
Graduate degree or higher qualification required.
Experience in managing service level agreements (SLAs) and operational-level agreements (OLAs) within telecommunications or IT services.
Notice period: Not explicitly mentioned in the JD.
Experienced manager able to lead multi-functional or large operational teams in Managed Services environments.
Proven ability to handle escalations, customer interactions at senior operational levels, and complex problem resolution.
Comfortable working with cross-cultural teams and communicating with functional leadership, capable of influencing and negotiating operational matters.