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Strong employer brand, metro location, and broad technical-plus-ops requirements increase applicant density moderately.
Operations and analytics skills are transferable, though consumer-health preference raises industry specificity slightly.
Explicit 10+ years requirement plus mandatory SQL and reporting tool skills make filters strict.
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Lead and mentor a diverse support and operations team, fostering continuous improvement and high performance.
Oversee support operations, ensuring effective resolution of customer issues and improving operational workflows using data-driven insights from SLA and KPI monitoring.
Collaborate cross-functionally to align business goals and drive strategic initiatives that enhance support and business operational efficiency.
10+ years of experience in support and business operations, preferably in consumer health or related industry.
Strong mandatory technical skills: SQL and reporting tools; experience with .NET, frontend frameworks (React, Typescript), backend API development using .NET/Node.js/Python preferred.
Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.
Work Location: Hybrid in Bangalore, Karnataka, India.
Demonstrated leadership in managing support or operations teams with a focus on operational excellence and customer satisfaction.
Strong technical acumen combining hands-on experience in IT frameworks and tools with data analytics for decision making.
Experience collaborating across functions to translate business needs into operational strategies and process improvements.