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High competition: mid-level, metro Bengaluru, strong employer brand, broad hybrid PM/PO skillset.
Medium — technical PM skills are transferable but CX/SaaS, Salesforce/Zendesk, and vendor experience increase domain specificity.
High due to explicit 3-5 years, mandatory PMP/CSM, and specific CX/SaaS and vendor tool requirements.
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Lead full delivery lifecycle of Customer Experience (CX) initiatives, ensuring technical and operational milestones meet timeline and budget.
Act as Product Owner managing ceremonies, removing blockers, and coordinating with internal and external development teams and technology partners.
Maintain project health transparency including velocity, budget burn rates, risk logs, and provide executive-level updates while refining delivery frameworks.
3-5 years experience in hybrid Technical Project Manager or Product Owner role within CX or SaaS environment.
PMP, CSM, or similar Agile and traditional Project Management certifications.
Proven experience managing 3rd-party vendors/consultants in complex, multi-phase technical deployments.
Familiarity with tools like Jira, Azure DevOps, Confluence, Smartsheets, Slack; experience with Salesforce and Zendesk.
Able to operate effectively in high-stakes, fast-paced, and ambiguous environments with a structured, task-oriented approach.
Proven ability to balance Scrum Master servant-leader mindset with strong Project Manager accountability.
Experienced in leading cross-functional teams through complex SaaS or CX technical projects involving backend processing, system integration, and data exchanges.