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Tier-1 brand, metro location, and a popular mid-level product design title increase candidate competition.
Requires enterprise SaaS and workflow design experience, moderately limiting cross-industry transferability.
Explicit 6+ years, portfolio, enterprise SaaS experience, tool proficiency, and location restriction create strict filters.
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Own design of critical agent workflows in Zendesk’s Agent Workspace to improve issue triage, prioritization, and resolution across multiple channels.
Lead rapid prototyping, usability testing, and design iteration based on user data to reduce friction and enhance operational efficiency.
Collaborate cross-functionally, including with global teams, to deliver scalable, consistent enterprise SaaS experiences that balance design ideals with technical and business constraints.
6+ years of product design experience with a strong portfolio showing measurable customer or operational outcomes.
Experience designing complex, workflow-heavy B2B SaaS products, preferably in customer support, CRM, or operations domains.
Proficiency in Figma and AI prototyping tools; skilled in interaction design, information architecture, and systems thinking.
Must be located in Karnataka or Maharashtra and able to work onsite at least 3 days per week (hybrid model).
Experienced in driving design for large-scale, enterprise SaaS platforms focused on agent or workforce productivity.
Able to navigate complexity and ambiguity to create clarity and momentum in a fast-paced, experimental environment.
A collaborative operator who works effectively across time zones with cross-functional and distributed/global teams.