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Niche tooling (ServiceNow ITOM, Dynatrace) and seniority reduce applicant density despite a known employer.
Observability and ITOM skills are transferable across industries but banking knowledge is moderately preferred.
Explicit 12+ years and mandatory ServiceNow/Dynatrace expertise make filters strict.
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Lead design and implementation of ServiceNow ITOM Event Management focusing on event correlation, alert deduplication, and incident automation.
Drive noise reduction and improve signal quality in monitoring using Dynatrace AI-driven insights and alert hygiene techniques.
Implement automation and observability-as-code solutions integrating observability tools with ServiceNow and track KPIs like MTTR, alert reduction, and incident quality improvements.
12+ years of experience in Observability, Monitoring, or ITOM.
Strong expertise in ServiceNow ITOM Event Management and Dynatrace.
Experience with full-stack observability in cloud environments (Azure/AWS/Hybrid).
Automation/scripting skills (Python, PowerShell, etc.) and knowledge of ITIL event lifecycle management.
Proven ability to lead enterprise-scale monitoring transformation with measurable impact on alert noise and incident resolution.
Experience applying machine learning and Generative AI for predictive monitoring and incident diagnosis.
Strong strategic thinking for observability architecture across infrastructure, application, data, and integration layers.