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Metro location and mid-level generalist role increase competition but mandatory Zscaler certification narrows pool.
Skills are IT-ops and security-specific (Zscaler, SCCM, Nexthink), somewhat transferable but domain-biased.
Explicit 4-6 years requirement plus mandatory Zscaler certification and domain tooling makes filters strict.
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Analyze data from Digital Experience Management tools, ServiceNow, SCCM to improve digital employee experience.
Collaborate with stakeholders to translate business requirements into technical specifications and guide automation development and remediation implementations.
Own testing and documentation for remediation and automation initiatives; report on impact and recommend improvements.
Zscaler experience and certifications mandatory.
Bachelor's degree in Business Administration, Computer Science, or related field.
4-6 years relevant experience in business analysis, data analysis, or similar role focused on digital experience improvement.
Proficiency in Excel and PowerPoint; endpoint troubleshooting experience with Windows and/or MAC.
Experienced in bridging business analysis with technical remediation, able to communicate across technical and non-technical teams.
Skilled in using Digital Experience Management and related tools, with hands-on automation collaboration experience.
Detail-oriented and capable of independently managing multiple priorities in a fast-paced environment, focusing on measurable improvements in employee digital experience.