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Lesser-known employer with a common senior IT infrastructure title increases applicants, though seniority slightly reduces competition.
Core endpoint, networking and ITSM skills are broadly transferable across industries and company types.
Explicit 8–10 years plus mandatory endpoint, networking, MDM, AD and ITSM skills enforce strict shortlisting.
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Manage and prioritize IT End-User Support activities ensuring service levels are met for incidents, changes, and service requests.
Oversee enterprise endpoint strategy including Windows lifecycle management, image management, patching via SCCM/MECM/Intune, device compliance, and mobile device management (MDM/MAM).
Act as Major Incident Manager, lead escalation processes, manage team escalations, and drive operational continual improvement initiatives.
8-10 years of experience in IT operations, IT Support Management, or IT Infrastructure Management.
Preferred graduation in B.E / B.Tech (not explicitly mandatory).
Strong knowledge of Office 365, MS Operating Systems, Active Directory, Azure AD, Exchange, and ITSM tools like ServiceNow.
Experience with LAN/WAN, VPN, DNS, DHCP, Firewalls, proxy systems, and troubleshooting cross-domain issues involving network, system, and applications.
Experienced leader skilled in managing and mentoring IT support teams while handling critical escalations and maintaining high service standards.
Strategically oriented with hands-on expertise in endpoint and mobile device management and IT service management processes.
Demonstrates a strong problem-solving mindset with the capability to automate processes and enhance end-user experience through operational improvements.