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Metro location and common service-delivery title with shift flexibility increase applicant pool, while Nexthink-specific skills moderately filter candidates.
Strong EUC/DEM domain knowledge requirement reduces transferability, though program management skills remain partially transferable.
Explicit 8-10 years requirement and expected technical consulting/EUC expertise make shortlisting stringent.
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Act as Single Point of Contact managing overall technical service delivery to MSP customers from project launch through ongoing managed services operations.
Coordinate and lead Professional Services Consultants and supporting teams to ensure service levels, value delivery, and customer success plan alignment.
Analyze customer needs and Nexthink data to identify automation opportunities and drive increased adoption and value realization for MSP and end customers.
Bachelor's degree in Computer Science or Computer Engineering preferred.
8-10 years of experience in technical consulting, analytics, and automation; consulting approach with project management skills required.
Flexible to work UK/US shifts.
Knowledge of Nexthink or competing digital employee experience platforms is advantageous but not strictly mandatory.
Experienced in managing complex technical services delivery with strong coordination across multiple stakeholders including MSPs and internal teams.
Skilled in leveraging data analytics to translate technical capabilities into business value and to guide customer success strategies.
Technically proficient in end user computing environments with demonstrated experience in transformation projects and automation opportunities.