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Metro location and common delivery title increase competition, while Nexthink-specific skills slightly reduce applicant pool.
Program delivery skills transferable, but Nexthink/EUC expertise increases domain specificity.
Explicit 8–10 years requirement plus technical, consulting and certification preferences increases hiring rigidity.
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Owns end-to-end service delivery and quality assurance of Managed Services (Accelerate) for MSP customers, aligning with customer success plans and value metrics.
Acts as single point of contact (SPOC) managing PSC teams and coordinating with multiple global support functions to ensure service level objectives are met.
Leads governance activities, customer engagement, business reviews, automation initiatives, and alignment of Nexthink deliverables with customer Digital Experience (DEX) strategy.
8-10 years experience in technical consulting, analytics, and automation.
Bachelor's degree in Computer Science or Computer Engineering preferred.
Flexibility to work UK/US shifts.
Knowledge of Nexthink or similar Digital Experience Management (DEM) tools is advantageous.
Experienced in managing complex service delivery projects with strong technical and business acumen, including project and stakeholder management.
Skilled in data analysis, automation, and driving adoption of IT and EUC technologies in MSP or managed service environments.
Comfortable operating across dispersed international teams and engaging directly with customers and partners to align technology solutions with business goals.