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Mid-level metro QA role with Salesforce/API specialization moderating applicant density.
Salesforce Service Cloud and ecommerce order-flow expertise create strong industry-specific fit requirements.
Explicit 5–8 years plus Salesforce and tool-specific requirements create strict screening filters.
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Own end-to-end quality assurance for e-commerce order flows, customer service workflows, and multi-system integrations including Salesforce Service Cloud and Order Management.
Design, plan, and execute manual and automated tests across functional, performance, security, and batch scenarios; lead test strategy and coordinate multiple teams.
Use advanced testing tools (Postman, Azure APIM, AWS CloudWatch), analyze test data to improve software quality, and mentor junior QA members.
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
5-8 years of QA experience including at least 2 years testing Salesforce Service Cloud and/or Salesforce Order Management.
Strong experience with REST API testing and Postman scripting and automation, familiarity with UI/API automation frameworks (Cypress, Playwright, Selenium).
Experience using Azure API Management and AWS CloudWatch for log analysis and monitoring.
Experienced working with complex, cross-functional teams including engineering, product, support, and business stakeholders in fast-paced environments.
Able to independently manage ticket queues with minimal oversight and influence quality and testing strategies across teams.
Comfortable with cloud-based tools and integration testing, skilled in debugging JSON, XML, and JavaScript, and experienced supporting US-based teams across time zones.