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Tier-1 brand plus mid-level generalist DevOps in a metro increases candidate competition significantly.
Production support and vendor-specific tooling require some domain-specific experience, moderately limiting transferability.
Explicit 5-year requirement plus mandatory hands-on tools (Akamai, JFrog, UPS.COM) increases shortlisting strictness.
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Own the Run Team operations to maintain high availability, reliability, and performance of enterprise systems in a 24x7 environment.
Lead or support incident, problem, and change management including advanced troubleshooting and root cause analysis with permanent fixes.
Automate operational tasks and ensure compliance with SLAs, KPIs, and service delivery standards while maintaining SOPs and documentation.
Minimum 5 years of experience in production support or related environment.
Hands-on experience with UPS.COM, Akamai, and Jfrog tools.
Strong troubleshooting skills and capability in root cause analysis.
Location requirement: Noida, Uttar Pradesh, India (on-site or as per client needs).
Experienced in executing operational tasks and managing multiple incidents using runbooks and escalation processes.
Able to perform advanced troubleshooting under pressure for high-severity incidents in a 24x7 support environment.
Skilled in automation/scripting (Python, PowerShell) and familiar with enterprise monitoring tools is preferred but not mandatory.