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Remote, mid-level PM title, metro location and 3+ years requirement increase applicant competition.
Specialized UCaaS/CCaaS and VoIP expertise make skills less transferable across unrelated industries.
Explicit 3+ years and required UCaaS/CCaaS Zoom or RingCentral hands-on experience make shortlisting strict.
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Lead end-to-end implementation projects of UCaaS and CCaaS solutions focused on Zoom and RingCentral platforms for enterprise customers.
Serve as primary liaison between customers, engineering teams, and stakeholders to ensure projects meet timelines, scope, and customer expectations.
Manage resources, risks, reporting, and coordinate technical deployment, configuration, testing, and go-live activities.
Minimum 3 years of project management experience in UCaaS, CCaaS, VoIP, or cloud communications environments.
Strong hands-on experience with Zoom and/or RingCentral implementations.
Associate degree or equivalent technical qualification required; Bachelor’s degree preferred.
Not explicitly mentioned: Notice period requirements.
Experienced in managing complex cloud communications deployments with strong understanding of VoIP technologies and SIP trunking.
Proficient in structured project delivery methodologies, stakeholder management, and leading multiple concurrent projects in a fast-paced environment.
Familiar with project tools such as Microsoft Office Suite, CRM systems (preferably Microsoft Dynamics), and SharePoint for reporting and governance.