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Metro Bengaluru increases applicants, but senior niche conversational AI integration skills limit candidate pool.
Medium - conversational AI and enterprise integration skills are specialized but applicable across industries.
Medium - requires specific conversational AI and enterprise integration experience, but no explicit years mandated.
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Own the design and architecture of end-to-end conversational AI solutions including chatbots, virtual assistants, and voice AI.
Lead complex multi-channel integrations between AI platforms and enterprise systems such as CRM (Dynamics 365), contact centers (Genesys, Methone), ERP, and content systems.
Collaborate with business stakeholders to translate business needs into AI solution roadmaps with measurable business value.
Expertise in conversational AI solution architecture and design including multi-channel implementations.
Experience with integration architecture, specifically connecting AI platforms to CRM (Dynamics 365), contact center platforms, ERP, and knowledge management systems.
Location requirement: Based in Bengaluru, India.
Work Experience Required: Not explicitly mentioned in the JD.
Strong strategic alignment skills to translate business objectives into technical AI solutions and roadmaps.
Proven ability to handle complex, multi-system integrations across enterprise platforms including CRM, contact centers, ERP, and AI/ML vendors.
Experienced in designing scalable, resilient conversational AI architectures supporting diverse channels including web, mobile, IVR, and messaging.